JOB: Assistant Operations Manager

Description We currently have an opportunity for a self – motivated individual to become part of a great team with the Retail and Sales functions of the Sanford Airport Retail Duty Free operation. We currently operate five retail shops selling a variety of merchandise designed for the travel retail market. This is a fast pasted environment where no two days are the same.


ESSENTIAL DUTIES AND RESPONSIBILITIES



I. MAXIMIZE PROFITABILITY

To maximize targets and reduce costs and losses for optimum overall performance:

* Consult with store manager to ensure shop layouts are in place to maximize sales profit within each product category of the business.

* Consult with store manager to ensure all promotions are supported and executed in a timely manner so that maximum benefit to the business is achieved.

* Consult with store manager to ensure all price changes are communicated and executed in a timely manner.

* Ensure all point-of-sale material accurately reflects current retail pricing.

II. SHOP PERFORMANCE AND PRESENTATION

Consult with store manager to ensure the highest level of merchandising, display and overall presentation are in place and that the performance criteria to achieve and maintain these standards are effectively communicated to all relevant shop personnel.

* Ensure individual accountability and performance criteria are communicated to manager and all relevant shop personnel.

* Consult with store manager to set weekly goals for consultants and ensure that goals are achieved.

III. BUSINESS CULTURE

Is Responsible for ensuring that each member of the team understands their role within the business and how they add value. Is also responsible for motivating and developing staff to create an effective team capable of achieving agreed business objectives by:

* Ensuring that selling techniques are implemented for all shop personnel and that the highest customer service is given.

* Implementing weekly targets to achieve highest sales possible.
* Consulting with store manager on training and development needs of all Leads and shop personnel.

VI. EMPLOYEE RELATIONS

Is responsible for ensuring that the quality of the business’ employee relations, in the broadcast sense, results in a contented, efficient and motivated work force. Is accountable for communicating with store manager any grievances/problems employees may have as well as resolving them as effectively and fairly as possible and in line with company procedures.

* Ensure open channels of communication at all levels.

* In conjunction with store manager, all grievances/problems are to be discussed and resolved promptly. Confidentiality is an absolute.


THE ABOVE IS NOT AN EXHAUSTIVE LIST OF RESPONSIBILITIES. THE ASSISTANT STORE MANAGER MAYBE REQUIRED TO UNDERTAKE ADDITIONAL TASKS AND RESPONSIBILITIES IN ORDER TO MEET THE DEMANDS OF THE BUSINESS.
Requirements



QUALIFICATIONS

(Minimum)

* 2-4 years retail experience, multi store management experience is prefered
* Excellent communication and organizational skills
* Be team oriented and able to influence effectively
* Have a working knowledge of Retail Operations, Marketing, Promotions, Human Resources and Shrinkage Reduction Strategies
* Possess strong supervisory and motivational skills
* Have an intermediate knowledge of Microsoft Office (Word, Excel, Outlook)



This role is based on a 5 day, fulltime workweek, to include weekends nights, and holidays. Actual hours will be based on the business needs.

This position offers a competitive rate of pay along with a comprehensive benefit package beginning at 90 days.


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